Answers to questions that many people are wondering about
FAQ
We provide easy-to-understand answers to frequently asked questions from customers. We will solve your worries and doubts and support smooth and comfortable use so that even those who are staying in a townhouse for the first time can spend their time with peace of mind. We provide detailed explanations about frequently asked questions about reservations, cancellation policies, check-in and check-out times, room rates and payment methods.
- What time is check-in and check-out?
- Check-in is from 15:00, check-out is 10:00.
We can be flexible if you let us know in advance. Please note that we may not be able to meet your request depending on the reservation status.
- Do you have a shared space?
- You can rent the whole house, so there is no shared space.
- How do I receive the key?
- Basically, you will receive it locally.
Details will be provided by our staff when you make a reservation.
- Do you have garbage collection?
- Please be assured that garbage will be collected every day.
PET bottles, cans, and bottles are collected once a week due to the balance of recycling.
- Do you have amenities?
- Shampoo, conditioner, body soap, bath towels and towels are available.
- Do you have a washing machine?
- There is a washing machine available. Detergent is also available, so feel free to use it.
For details, please refer to the page of the guest house.